Complaints Policy and Procedure

Patient Complaints Policy

Patient Complaints Procedure

Privacy Notice

Patient Leaflet on Personal Information

The Covent Garden Dental Practice has an unrivalled reputation among its patients for providing premier patient care through a comprehensive list of treatments from a highly experienced and well-qualified team of Dental Surgeons, Specialists and Consultants. For further information about a particular type of treatment please look at the treatment boxes below.

If you would like to discuss a treatment in more detail please call 0207 836 9161 or email us with your request at info@cgdp.com
We always aim to meet our patients’ needs and exceed their expectations.  We take any concerns a patient may have very seriously and aim to resolve any complaints as efficiently and politely as possible.  If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly.  Please see our Complaints Procedure.  Our staff follow the ‘Staff Confidentiality Code of Conduct’, which clarifies their legal duty to maintain confidentiality, to protect personal information and provides guidance on how and when personal or social category data can be disclosed.  Please see our Privacy Notice and Patient Leaflet on Personal Information.

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Testimonial

“…Fully explained treatments with options discussed at length and expert advise given at all stages of treatment…”
            – patient