COVID-19

 

28 July 2020

Your safety is our priority.  For cleaner, safer air within our surgery, we’ve invested in an air purification system.  DentAir draws in and filters out harmful bacteria, viruses and volatile organic compounds with a five-in-one composite filtration system, reaching over 99.99% sterilisaiton of our surgery air.  This helps provide a cleaner, safer environment for you and our staff when in the surgery.

We have also introduced VacStation Extra-oral Dental Suction system to reduce the risk associated with airborne particulates and pathogens.

 

22 July 2020

We have now resumed our routine services such as checkups and hygiene appointments.  Please be patient as our clinicians are working longer hours from 8am to 6pm but less days.  We also need to rebook those patients that had appointments cancelled during lockdown.

Our hygiene appointment fee is now £99.  This is to reflect the increase in costs involved for a hygiene appointment which is classed as an aerosol generating procedure.  We now require additional PPE and have to allow extra time in-between each patient for enhanced cleaning and decontamination.  We have also installed an air purification unit in each surgery as well as extra-oral vac-stations to further protect our patients and staff.

28 June 2020

We are pleased to welcome our clients back to the Covent Garden Dental Practice. Thank you for your patience and understanding during our temporary closure in response to the Covid-19 pandemic. Following a thorough risk assessment in line with the CQC and FGDP’s (Faculty of General Dental Practitioners) guidelines, we have implemented the following:

We are prioritising those with dental emergencies and those who have had appointments cancelled during lockdown. Due to social distancing rules and in order to minimise any risk, fewer dentists are working at the practice each day, but they are now working longer hours between 8am and 6pm. We are hoping to gradually return to normal and resume our hygiene services as the Covid-19 alert level drops further.

PRIOR TO YOUR VISIT

Prior to your visit you will be asked to complete relevant forms (e.g. medical history questionnaires) electronically to further limit the time spent at the practice. The day before your appointment, we will carry out a pre-attendance telephone assessment of your relative coronavirus infection risk. Any patients with symptoms of COVID-19 will be asked to defer their appointment for a further two weeks. Those patients in the shielded group or with high risk medical conditions are advised not to attend for routine dental treatment until the COVID-19 risk drops to Level 2. If they have a dental emergency, however, they will be offered an appointment at the beginning of the day. Please consider your travel arrangements and arrive by private car or screened taxi where possible. If you are taking public transport, please choose off-peak times, try to maintain social distancing and wear a protective face covering. In the meantime, if you develop any symptoms of COVID-19, please contact us on info@cgdp.com to cancel your appointment and follow government guidelines regarding isolation.

ON ARRIVAL

When you arrive, we will take your temperature using a contactless thermometer and provide you with hand sanitiser. If your temperature is above 37.8 °C, or if you have any associated symptoms, you will be asked to return home and self-isolate as per government guidelines. All members of the CGDP dental team will also undergo temperature and symptom monitoring every day upon arrival.

Appointments will be longer and staggered to eliminate waiting times inside the practice reception area. This will help to minimise the number of patients on the premises, thereby ensuring adequate distancing. We request that you attend alone (unless you are a chaperone) and are punctual but not unduly early.

Upon arrival, you will notice some changes. We have removed magazines and refreshments and have installed a screen at the reception desk. The screen enables you to safely approach within 2 metres to discuss any matters with our reception team. All patient reception areas will be wiped down before and after your appointment; payment machines and clinipads will also be disinfected after each use.

We will aim to direct you straight into the treatment surgery where your dentist and nurse will be waiting for you. You may be given a peroxyl mouthwash to use for 30 seconds depending on your treatment needs. This has been shown to rapidly kill the virus in your mouth even in asymptomatic cases.

All dental staff will be utilising PPE in line with current recommendations and evidence including FFP3 masks, visors and protective clothing as appropriate to the procedure they are carrying out for you. We have also installed high volume extra-oral vacuum machines (Vac-stations) in each treatment room to be used during aerosol generating procedures. Our normal high-volume suction reduces aerosol by up to 90% and a further 30-90% is reduced with the use of dental rubber dam (which is routinely used in the practice).   For your information, we are now charging a £10 supplement for the necessary additional PPE that we now have to use for all aerosol generating procedures.  This includes teeth cleaning, fillings, root canal treatments and crown and bridge work.

Our standard cross-infection control protocols at CGDP have always been of the highest level and woven into all clinical activity carried out at the practice. It should be considered that dental practices are already a very clean and safe environment compared to other public areas. These new COVID-19 measures continue this philosophy by making your visit and treatment as safe as possible in line with current scientific knowledge. The above protocols will be regularly reviewed and updated should official guidance and scientific advice change.

If you would like to contact us regarding your appointment, then please email us on info@cgdp.com.

 

11 June 2020

We are now open!

We are pleased to inform you that we reopened for emergency services on the 11th of June.  We are currently booking those patients who  contacted us  during lockdown with a dental emergency. Following this we will be in touch to rebook the cancelled appointment during our closure.  We hope to resume routine dental services soon.

If you have any enquiry, or an urgent dental problem, please do not contact us by phone but instead email us at info@cgdp.com and a member of our team will contact you.  We look forward to seeing you at CGDP again soon.

2 June 2020

REOPENING SOON

We are pleased to tell you that we are working towards a phased re-opening of our service from mid-June.

Initially, we will be seeing patients who have contacted us with a dental emergency during lockdown. We would then hope to continue with any patients with ongoing treatment cancelled as a result of our closure. Routine dental services such as check-ups and hygiene appointments will not be resuming at this stage.

We will be contacting patients a few days before opening to begin arranging these emergency appointments.

 

17 April 2020

In line with the latest clinical advice for England all dental services are suspended in dental practices including emergency dental treatments.

If you have an inquiry or an urgent dental problem please email us at info@cgdp.com and a member of our team will contact you in due course.

We provide a remote urgent care service, providing telephone triage for our patients with urgent needs during usual working hours, and whenever possible treating with advice, analgesia and antimicrobial means where appropriate.

If the patient’s condition cannot be managed by these means, then they will need to be referred to the appropriate part of their Local Acute Dental Service.

For useful dental care advice please check our practice blog page.

 

25 MARCH 2020

Welcome to the Covent Garden Dental Practice.

Over the past four weeks we have closely followed all Government Guidelines and have taken numerous measures to keep both our patients and staff safe.  We are pleased to report that to date none of our staff or patients that have visited the practice in the past month have been diagnosed with COVID-19.

However, in response to COVID-19 pandemic and to help halt the community spread of the virus we have temporarily suspended routine dental services from Monday, 23rd March 2020.

This is to protect both our patients and staff.

If you have an inquiry or an urgent dental problem please email us at info@cgdp.com and a member of our team will contact you in due course.

If you have an out of hours emergency please call 020 7486 1047 for an independent emergency service.

Please check this page  for regular updates.

 

20 MARCH 2020

Dear Patient,

Re: COVID-19 – Coronavirus

We understand and share concerns that patients may have about the new Coronavirus. The staff and
clinicians at our practice take our responsibility to protect your health seriously. With this in mind, we would like to inform you about the additional measures we are taking to ensure your safety, which is in addition to our already high standards of cross infection control as a CQC compliant and registered practice (CQC Inspection Report):

1. Following the outbreak, we have carried out an in-depth risk assessment and have further
enhanced our rigorous cross infection and decontamination protocols throughout the
practice. These include screening patients before their arrival for any symptoms, conducting
more extensive surgery cleaning and decontamination procedures between patients’
appointments and thorough decontamination of the practice as a whole at regular intervals.
We also endeavour to see patients on time to reduce the number of patients in our waiting
room to a minimum.

2. We hold daily briefings with all our staff members to update them and reinforce these
measures. All our staff are aware of their need to self-isolate and not attend work even if
only exhibiting minimal symptoms. In addition, we have taken the step of screening all staff on arrival. Upon your arrival, you will be screened for your temperature and will be offered antibacterial handwash and gel.

3. We advise any patients who feel unwell or are displaying symptoms not to attend the surgery, but to talk to one of the clinicians for further advice.

Your safety is our main concern and we will continue to monitor the situation and stay up to date with current guidelines on minimising risk daily. Please be assured that, with the actions we are taking, we are ensuring that CGDP remains as safe a place to visit as possible during this time.

If for any reason you feel uncertain about coming to your appointment and would like to discuss this further please, let us know and your dentist or a team member will discuss your care with you
individually over the telephone to help and reassure you or rearrange your care for you.

If you require any further information, please do not hesitate to contact the practice for further
details on 020 7836 9161 or email info@cgdp.com.

Yours sincerely,

Aida Mujan
Practice Manager
The Covent Garden Dental Practice

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